Frequently Asked Questions
Everything you need to know about bringing Himalayan craftsmanship into your home.
Are your home decor products authentic and handmade?
Yes, every item in our collection is ethically sourced and handcrafted by traditional artisans in the Himalayan region, ensuring unique quality and cultural authenticity for your home.
How do you ensure safe shipping for fragile items like singing bowls and ceramics?
We use specialized, high-durability eco-friendly packaging and double-boxing techniques to ensure your delicate home accents arrive in perfect condition, no matter where you are located.
What is your return policy if an item doesn't fit my space?
We offer a 30-day satisfaction guarantee. If a product doesn't complement your home as expected, you can return it in its original condition for a full refund or exchange.
Do you ship internationally?
Yes, Himalayas Shop ships to over 50 countries. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.
How should I care for my handmade textiles and rugs?
To preserve the natural dyes and fibers, we recommend professional dry cleaning or gentle spot cleaning with cold water and mild detergent. Avoid direct sunlight to prevent color fading.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure encrypted checkout system.